If you don't know these concept well, please don't take the case. The job is really important for me. (1) Combine QFD (Quality Function Deployment) and Managing Innovations to help the management of the food delivery platform you selected to re-design a better platform (app) for Elder in Hong Kong or Mainland China. (2).Use benchmarking as the tool to increase both service quality and the profits of a postal service you have selected. (3) The management of a bookstore wants to use strategy analysis tools to draft an operational plan for increasing the productivity and the profits. Please discuss the relationship between profit and productivity and develop an operational plan for the management of a bookstore in Hong Kong or in some other cities all over the world.