Directions: Students will watch a Customer Service video and  then answer questi
Directions: Students will watch a Customer Service video and  then answer questi
Directions: Students will watch a Customer Service video and  then answer questions: Questions: 1) Professionalism – How could Lee have been more helpful to the customer, Karen Tom? 2) Communication – What did the supervisor, Christine, do to calm the customer? 3) Critical Thinking – What might SunTel do company-wide to create a better customer service experience?

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